When Nest Secure is set to Away and Guarding, your Guard looks for motion. If the message “Motion detection off” appears when your system is set to this level, it means that someone has changed Away and Guarding settings to not look for motion. When Nest Secure is set to Away and Guarding, your Guard looks for motion by default. This message appears as a reminder that your system works, but doesn't sound an alarm for motion. When Nest Secure is set to Home and Guarding, your Guard doesn’t look for motion in your home. Press the Info button to play the spoken message. If your Guard or Detect needs something from you, the Info button on Guard lights up. Whitelist your Guard’s MAC address: If your router uses MAC address filtering, refer to this article: Find your Nest product's MAC address then check your router’s documentation for instructions on how to change MAC filtering settings.Īfter you’ve installed Nest Secure, it can give you information about its current status.Check your router’s documentation for instructions. Switch your router to DHCP: Nest Secure uses DHCP to connect to your Wi-Fi network.If you don’t know how to do this, contact the person or service provider who set up your firewall. Check your firewall: If you use a firewall, temporarily lower its security level to allow the Nest app to add your product to your network.Try these instructions if none of the suggestions above worked:
If you’re not sure how to do this, check the user guide or visit the manufacturer’s website. Make sure that your network equipment meets all the requirements listed in the recommended settings for Wi-Fi routers article. The following help codes might show up when a connection error occurs during installation or setup. Security History and notifications help you stay informed about day-to-day activities.The Info button on Guard might light up to help alert you to one of these messages.The Nest app also keeps you informed about the status of your Nest Guard and each of the Nest Detects in your home. The issue could be with your Bluetooth, Wi-Fi, internet connection or something else. If there’s an issue with the installation of your Google Nest Guard or Google Nest Detect, a help code or message appears in the Nest app. You will not be able to use the Nest app to check the status of your Nest Secure, control your Nest Secure devices, or receive notifications from your alarm system.įor more information, go to this Community Forum post. It will not be accessible in the Nest app and will no longer connect to the internet. On April 8, 2024, Nest will no longer support Nest Secure.
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